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Clients Charter

SME Corp. Malaysia is committed to provide services to SMEs professionally and with integrity as follows:

 

  1. To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations.
  2. To process claims under financial assistance schemes in 20 working days upon complete documentations.
  3. To evaluate SCORE/M-CORE applications in 20 working days upon complete documentations.
  4. To provide written reply on enquiries or complaints in 3 working days from the date received.

 

Client Charter Achievement (January - March 2018)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 158 100      
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.          
Client Charter Achievement (April - June 2018)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 229  100      
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.          

CONTACT US

SME Corporation Malaysia,
Level 6, SME 1, Block B 
Platinum Sentral
Jalan Stesen Sentral 2
Kuala Lumpur Sentral
50470 Kuala Lumpur.

Info Line: 1300-30-6000
Fax Line: 03-2775 6001

Feedback Form

 

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